Why is there an option for a print copy when there wasn't one for the campaign?
In order to make print copies using Amazon’s KDP and send them to backers for Kickstarter, I need enough funding to print the books (usually $5/per book), have them shipped to me from Amazon (usually $1-2 per book), and then ship them to you via USPS (usually $3 per book via media mail). With usually around 50-100 people interested in a print copy, that means that I need an extra $500-$1000 just to make the books happen, not to mention the funds to pay the authors from these sales as well (since selling them at cost would mean the authors wouldn’t get paid for their work, which I think we can all agree isn’t super). In the past, I would just do a discount code in this situation using Createspace. However, as Amazon took that functionality away, it would cost at least $15 per book to make it happen and I didn’t raise enough funds up front to make that work.
That being said, I did raise enough funds to pay for someone to do the print copy layout of the book to allow me to publish it on LightningSource or Amazon KDP and allow you to obtain print copies that way (likely $15 on each platform). So, we decided on print copies anyways and here we are.
Last updated: March 30, 2021 09:24
I didn't get my ebook! Where is it?
Sometimes Backerkit’s system lets people fall through the cracks, the email you use for kickstarter isn’t the email you expect to get the ebook at, and so forth. If you didn’t get your ebook, message me on Kickstarter, and I’ll make it right.
Last updated: March 30, 2021 09:25
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.